Technically, our return policy is “All Sales Final”. Once you have made your purchase, the sale is final. We will accept returns for items with a manufacturer’s defect, where you can exchange the item (no shipping cost is charged for the exchange) or receive a refund for the purchase price. We will accept returns for items with no manufacturer’s defect however, you will be charged a 20% restocking fee. We do not reimburse any shipping costs at all whether the item is defective or not.
Procedure for returning an item(s):
Email a request for a Return Merchandise Authorization (RMA) Number to firstname.lastname@example.org. All returns MUST have an RMA Number. If you return something without an RMA Number this WILL cause a delay in processing the return.
In your email, please include the invoice or order number, item(s) being returned, reason for the return, and if we are exchanging the item. If your customer does not want an exchange, we will credit you appropriately (see more information below).
Upon receipt of your RMA request email, we will respond with instructions on returning the item(s). We make every effort to respond with your RMA Number within the day we receive the request (excluding weekends) – occasionally we may not be able to respond until the next business day.
If we are exchanging a defective item(s), you will not be charged for shipping the item(s) back to you or your customer. If you are returning the item(s) for a refund, the appropriate amount of refund will be processed (minus restocking fees and shipping when applicable). If you or your customer are returning a non-defective item, it MUST be in a resalable condition. You will NOT receive any credit for item(s) returned in non-resalable condition. We do not refund/credit any shipping costs.
Upon receipt of the returned item(s), please allow 5 business days for an exchange or refund to be processed. Returns are typically processed the day we receive them, however, we still ask that you allow for the 5 business days.
If you have any questions, please contact us at email@example.com.